US Ophthalmic is committed to provide information regarding to International Orders to customers outside the U.S. ensuring you will have a positive experience buying from us. This document outlines our International Orders Policy, Rules, and Regulations.
Disclaimer: We reserve the right to inquire into the customer and/or end user, intended end use, and country of ultimate destination of any product ordered from US Ophthalmic.
1.1. All International orders should be pre-paid in full in US currency.
1.2. We do accept all major Credit Cards and PayPal through our website. Wire transfers, ACH, and checks for non-online sales. We do NOT accept cash payments.
1.3. The preferred payment method for non-online international orders is the wire transfer with all bank charges prepaid by the customer.
1.4. If wire transfer, ACH, or check is the payment method of your choice, to prevent having your order cancelled, make sure that the sender of the funds / account holder (individual or company) is the customer / end user identified in the order.
1.5. US Ophthalmic will send you the estimate and / or Proforma Invoice with the total amount due which will include the merchandise total, eventual shipping and handling charges, and payment instructions. Any incoming banking fees for wire transfers may be charged from the customer.
1.6. The identity of the customer / end user may be checked for trade restrictions in the U.S. Government lists. US Ophthalmic reserves the right to cancel international orders based on trade restrictions.
2.1. For online orders through our website you can choose UPS/FedEx shipping packages.
2.2. Non on-line orders are Ex-works EXW INCOTERMS 2010 by default.
2.3. If we ship to the US address of your freight forwarder your shipping charges will include the inland freight and insurance charge from our warehouse to the address of the freight forwarder.
2.4. All other international forwarding and documentation charges will be billed to you by your freight forwarder.
2.5. International customers are responsible for all shipping / freight costs, duties, taxes, insurance, brokerage fees, and any other international charges and fees.
2.6. If the products were shipped to your freight forwarder located in Florida we reserve the right to retain 7% State Tax until we receive a valid proof of export, such as the Bill of Lading.
3.1. US Ophthalmic does not deal with exports. The customer / end user, or freight forwarder on his behalf is responsible for obtaining any necessary U.S. government authorization required to ensure compliance with U.S. laws.
3.2. Customer is responsible for furnishing all Consular and Custom declarations and will accept and bear all responsibility or penalties related to any errors and omissions.
3.3. Copies of Commercial Invoice and Packing List are sent via email to you or your freight forwarder when your order is released.
4. Proforma Invoice
4.1. Orders must be paid based on our Proforma Invoice.
4.2. To issue the Proforma Invoice we may require the following information:
- Your / Your Company addresses;
- Brand names, Part numbers and Quantities of the items;
- Shipping address and preferred shipping method;
- Information on whether any additional documents or certificates and their hard copies are required;
- Proforma Invoice can not be issued based on product's specifications only.
- We require the exact brand name and part number to make sure that the product supplied is exactly what is needed;
4.3. We do not provide any hard copies of the documents or any certificates unless otherwise requested by customer.
4.4. The terms and conditions of sale are listed on the proforma invoice together with our payment instructions.
5. Back orders
5.1. International orders are normally shipped complete. However, if a product is back ordered, has an extended lead-time, or by some reasons we cannot provide a complete order, US Ophthalmic's representative will contact you immediately.
6.1. US Ophthalmic honors all manufacturer's limited warranties in the U.S. directly.
6.2. Please be aware that some manufacturers’ limited warranties do not provide full coverage outside the U.S.
6.3. US Ophthalmic have distributors, sales representatives, and offices in many countries. In some cases, warranty issues and eventual repairs or adjusts will be made through them or third-parties.
6.4. Customer may be responsible for paying for the services or for the back and forth shipping and brokerage charges.
7. Export Compliance and Restrictions Information
7.1. The majority of products sold by US Ophthalmic can be exported freely to many countries because they comply with local requirements and have government registrations.
7.2. Customer / end user is responsible to verify the need of local requirements and government registrations for the class of the equipment.
7.3. U.S. law prohibits the sale, transfer, or export of items to certain restricted parties, destinations, and embargoed countries and US Ophthalmic will not engage in any transaction that requires the illegal export of any products.
7.4. Customer / end user may not export, re-export or otherwise transfer, directly or indirectly, the products or any items which incorporated the products if the export, re-export or transfer would violate United States export laws and restrictions.
7.5. US Ophthalmic makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the U.S. unless stated in the product manual, sales order, and/or warranty certificate.
7.6. By proceeding with a transaction to purchase any items from US Ophthalmic, customer is responsible for complying with all applicable foreign, federal, state, or local laws, rules, regulations, ordinances, and executive orders, including without limitation U.S. export control laws and any regulations and/or orders thereof.